Start the moment they sign up
A contact-created trigger kicks off the onboarding journey instantly, no manual enrollment.
Use cases / Onboard new users to activation, automatically
Use caseThe first days after signup decide whether a new user sticks. If activation depends on people remembering to send the right nudge, most users fall through the cracks before they reach value.
An onboarding journey walks every new user to their first win — automatically, and personalized to what they have and have not done.
A contact-created trigger kicks off the onboarding journey instantly, no manual enrollment.
Journey steps react to behavior — completed a setup step or not — so users only get the nudges they actually need.
When a user goes quiet mid-onboarding, a re-engagement branch or an internal alert steps in before they churn.
Signup → welcome + first step → if setup incomplete after 2 days, a reminder → on activation, a congrats and a next-step tip. One journey, every new user, always on.
Related: Journeys & automation · Customer journey automation